Return & Refund Policy
Last Updated: June 9, 2026
1. Overview
We want our customers to be satisfied with their purchases. If you are not completely satisfied with your order, please review the following return and refund policy.
2. Return Eligibility
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Be accompanied by proof of purchase.
- Be returned within 30 days of delivery.
3. Non-Returnable Items
The following items are generally not eligible for return:
- Customized or personalized products.
- Special-order items.
- Items damaged through misuse or improper handling.
- Products marked as final sale.
4. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and provide photos or other supporting evidence. We will review the issue and provide an appropriate solution.
5. Return Process
To initiate a return, please contact our customer support team with your order number and reason for the return. Unauthorized returns may not be accepted.
Once your return request is approved, return instructions will be provided.
6. Return Shipping Costs
Unless the return is due to our error, customers are responsible for return shipping costs. Original shipping charges are generally non-refundable.
7. Refunds
After receiving and inspecting the returned item, we will notify you regarding the approval or rejection of your refund.
Approved refunds will be processed to the original payment method within 5鈥?0 business days. Processing times may vary depending on your payment provider or financial institution.
8. Partial Refunds
Partial refunds may be granted in situations where returned items show signs of use, are missing parts, or are not in their original condition for reasons not caused by our error.
9. Order Cancellation
Orders may be canceled before shipment. Once an order has been shipped, it cannot be canceled and must follow the return process outlined in this policy.
10. Exchanges
Exchanges are available only for defective or damaged items, subject to product availability.
11. Chargebacks
Customers are encouraged to contact us first to resolve any issues before initiating a chargeback with their payment provider.
12. Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact our customer support team through the contact information available on our website.
