Last Updated: June 2026
1. Our After-Sales Commitment
CNSpecialVehicle is committed to providing reliable after-sales support for Chinese special vehicles exported worldwide, including technical guidance, spare parts assistance, warranty coordination, and long-term customer service.
2. Vehicle Inspection Upon Arrival
Customers should inspect the vehicle immediately after arrival and confirm its condition, configuration, documents, and accessories. Any visible damage, missing parts, or inconsistency should be reported within the agreed inspection period with clear photos, videos, and shipping documents.
3. Warranty Support
Warranty coverage depends on the vehicle model, manufacturer policy, order contract, and confirmed technical agreement. Where applicable, warranty support may cover manufacturing defects in major components, chassis, superstructure, hydraulic systems, electrical systems, or installed equipment.
4. Spare Parts Supply
We can assist customers in sourcing original or compatible spare parts for exported special vehicles. Spare parts support may include chassis parts, hydraulic parts, electrical components, pumps, valves, control systems, filters, hoses, and other consumable or replacement parts.
5. Technical Assistance
We provide reasonable technical support through manuals, photos, videos, remote communication, troubleshooting guidance, and coordination with manufacturers when necessary. For complex issues, customers may be required to provide diagnostic information, operating records, photos, videos, or inspection reports.
6. Non-Covered Situations
After-sales support or warranty coverage may not apply in the following situations:
- Damage caused by improper operation, misuse, overloading, or unauthorized modification.
- Damage caused by poor maintenance, improper storage, or use in unsuitable working conditions.
- Normal wear and tear of consumable parts such as tires, filters, belts, seals, hoses, and brake parts.
- Issues caused by third-party repairs without written approval.
- Damage caused during local unloading, storage, registration, or operation after delivery.
- Problems caused by local fuel quality, road conditions, climate, or regulatory changes.
7. Damage During Transportation
If the vehicle is damaged during international shipping, customers should notify us as soon as possible and provide photos, videos, bill of lading, inspection records, and carrier documents. We will assist in communicating with the shipping company, insurance provider, or manufacturer where applicable.
8. Claim Review Process
To submit an after-sales claim, please provide:
- Order number or contract reference.
- Vehicle model, VIN, engine number, or chassis number.
- Description of the issue.
- Photos, videos, inspection reports, or diagnostic records.
- Arrival date and current vehicle location.
Most claims are reviewed within 1–5 business days. Complex technical cases may require additional verification from the manufacturer or third-party inspection agency.
9. Repair, Replacement, or Parts Solution
After verification, CNSpecialVehicle may assist with technical repair guidance, spare parts supply, replacement parts, manufacturer coordination, or other reasonable solutions depending on the confirmed issue, warranty terms, and contract conditions.
10. Customer Responsibilities
Customers are responsible for correct operation, regular maintenance, safe storage, local compliance, and using the vehicle according to manufacturer instructions. Local repair labor, customs duties, taxes, storage fees, or third-party service costs may not be covered unless otherwise agreed in writing.
11. Limitation of Liability
CNSpecialVehicle’s after-sales responsibility is limited to the confirmed order, written agreement, and applicable manufacturer warranty. We are not liable for indirect losses, business interruption, project delays, loss of profit, or damages caused by improper use or third-party actions.
12. Contact Us
For warranty claims, spare parts support, technical assistance, or after-sales service, please contact our export service team.
CNSpecialVehicleWebsite: https://cnspecialvehicle.com/
Email: [email protected]
